SHIPPING

We know you're excited to get your L&G Luxe Doughs and playdough kits!

All our handcrafted playdough products are made to order and will be processed in 5-7 business days, with the exception of our busy period between November and December where orders will be processed in 8 to 10 business days. 

PARTY FAVOUR DELIVERY TIMES 

We send all orders via Australia Post.

 

What if I pre-ordered a Luxe Dough or Playdough Kit? 

 

What if I need my order sooner? 

Where do you ship?

We ship within Australia - NSW, VIC, QLD, WA, SA, ACT, TAS AND NT

We ship internationally:


How much is shipping?

Australia shipping costs: 

International shipping costs:

All prices are in Australian dollars.

When will you ship my order?

Please allow 5-7 business days or 8 to 10 business days for Christmas and Easter orders  to be processed as everything is made to order. 

Please be patient after placing your order as each one is handmade to order with love and care. 

If your order contains both handmade and non-handmade items, we will ship your order once the handmade items are ready. 

Please note, we do not ship on weekends or public holidays. Orders placed on weekends or public holidays will be processed as per the shipping time frames mentioned above. 

There may be delays during busy sale periods so please 8 to 10 business days for your order to be processed. 

If your order is urgent please leave a note at checkout and we will try our best to get this out to you as quickly as possible. 


How do you ship items?

We only ship via Australia Post with tracking as standard within Australia. Parcels will be left in a safe place if no one is home. 

 

Can I make changes to my shipping address after I place my order? 

Unfortunately, we cannot make changes to an order after it has been placed. Please email hello@loveandgiggles.com.au to see if we can cancel your order so you can place a new one.

In the event that you have entered an incorrect address, or did not update your address details, Love and Giggles cannot accept any responsibility and is not liable for any associated loss and will not compensate for any additional shipping costs.

Love and Giggles is not responsible for lost or stolen packages if delivery is confirmed. You must contact Australia Post directly with your tracking number and they will be able to assist further. 

 

How do I know when my order has been shipped? 

You will receive a shipping confirmation email once your order has been shipped with your tracking number.  

 

Problems with your order?

We want you to have the best online shopping experience, so if you have any problems with your order please contact us via email hello@loveandgiggles.com.au or simply send us a message on Instagram @love.and.giggles